Privacy Policy

Information we collect

• Contact details: name, phone number, email address.
• Vehicle details: make, model, year, tyre size, plate (where provided).
• Business details for dealer and fleet enquiries: company name, location, fleet size.
• Order and payment records.
• Website usage data such as IP address, browser type and pages visited.

How we use it

• To respond to quotes, bookings and dealer/fleet enquiries.
• To fulfil orders, deliveries, fitment and warranty claims.
• To send transactional updates (quotes, invoices, delivery status).
• To improve our website, products and service quality.
• To comply with tax, accounting and legal obligations.

Sharing

We do not sell personal data. We share it only with:

• Couriers and partner technicians strictly to fulfil your order.
• Manufacturers when processing a warranty claim.
• Payment processors when you pay online.
• Regulators or authorities when required by law.

Storage & security

Records are stored on secured, access-controlled systems. We apply reasonable technical and organisational measures to protect your information.

Your rights

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete data we no longer need to keep.
• Opt out of marketing messages at any time.

Contact

For any privacy request, email support@directtyres.ltd or WhatsApp +254 790 909 295.